Never never never leave nasty, rude, or condescending feedback (even if the buyer really deserves it). It’s a real turn-off to potential customers. Negative feedback should only be left after every attempt has been made to clear up the issue and still no resolve. If it MUST be left, it should look like this:

* “Non-paying bidder. Would not recommend”.
* “Customer refuses to resolve issue”.

Or if a negative has been left for YOU:

* “Customer cannot receive refund. He did not buy shipping insurance.”
* “Delay in shipping due to postal holiday. We have no control over transit time”.
* “Our auction stated clearly that…………..”

If you received negative feedback that you deserve, and you choose to reply (and you should), the gracious way of accepting that you made a mistake is to just be honest. Sometimes our buyers are new at eBay and they don’t realize that there are steps to go through to resolve a problem before the last resort of negative feedback.

So an eBayer leaves you this:

“Item arrived not item in auction. Never again!”

Your reply could be:
“We regret the mix-up. We deserve the chance to make it right. Please contact.”

This lets the whole world know that if there is a mistake, you are ready and willing to handle it if given the oppurtunity. Platinum customer service is what the customer of the internet era wants!

If you have the chance, stroll through my store, Farmstead Mercantile. Thanks!

Farmstead Mercantile