The product (FT-i Callaway driver) was a forgery as proved by Callaway Golf and one of their highly respected distributors. My e-mails and correspondence thru PayPal can be reviewed to show this. My correspondence with Callaway indicated they feel that approximately 55% of all their clubs shown as for sale on e-bay are forgeries made mostly in China. I give you and Pay Pal credit for recognizing the truth in this particular situation and refunding my payment to this unscrupulous seller. The sad thing is he was probably back doing the same thing within a day after you pulled his account by using a different identification. Will it deter me from using E-Bay–no, probably not, but I will not look at any further golf club related purchases I’m sure and the negative advertising you received from this is certainly not in your favor even though the fault remains with the individual. It is a shame these folks can’t channel their abilities in a fair manner instead of a fradulent direction. I thank you again for handling the event in a professional manner. Jon Nelson r-value